Summary: Thyme Care’s Integrated Social Support (ISS) model reimagines oncology care by embedding proactive, data-driven social work at the start of the patient journey. Using an AI-powered acuity engine that synthesizes clinical, claims, and social determinants of health data, the program identifies high-risk members early and prioritizes timely intervention. Early insights show that non-clinical barriers—such as financial strain, food insecurity, and transportation challenges—are prevalent and significantly influence care outcomes. By pairing predictive analytics with structured psychosocial screening and targeted support, Thyme Care is improving care delivery, reducing avoidable utilization, and strengthening the overall patient experience in value-based oncology.
Under the program, all enrolled members are proactively screened for psychosocial barriers at the time of enrollment.
Thyme Care has launched an Integrated Social Support (ISS) model designed to identify and address psychosocial barriers faced by cancer patients. The program combines licensed clinical social workers with an AI-powered acuity engine that analyzes clinical, claims, and social data to prioritize high-risk patients for intervention.
The model shifts the traditional care approach by positioning master’s-level licensed social workers as the first point of intervention rather than waiting for patients to report emotional, financial, or social challenges. Under the program, all enrolled members are proactively screened for psychosocial barriers at the time of enrollment.
Initial screening at one partner site highlighted significant non-clinical barriers affecting cancer care. According to the company, 53% of patients reported financial toxicity, 22% experienced food insecurity, and 13% faced transportation barriers. These factors can affect treatment adherence and overall health outcomes.