Humana’s CenterWell Partners With Thyme Care on Cancer Support

Summary: Humana’s senior-focused primary care organizations, CenterWell and Conviva, have partnered with Thyme Care to deliver comprehensive, value-based cancer care support for eligible Medicare patients. Through this partnership, patients gain 24/7 access to a virtual team of oncology-trained clinicians who provide personalized navigation, proactive symptom management, and coordination across the cancer care continuum. The collaboration is designed to improve outcomes for complex oncology populations while reducing unnecessary hospitalizations and total cost of care.

The partnership represents a scalable model for integrating cancer care into primary care and risk-based arrangements. Thyme Care supports patients by addressing clinical, social, and financial barriers to care, connecting them to community resources, and integrating palliative care early in treatment. By aligning oncology expertise with primary care and value-based payment models, CenterWell, Conviva, and Thyme Care aim to improve patient experience, quality, and affordability in cancer care.

Preview of article: Humana’s senior-focused primary care brands, CenterWell and Conviva, are partnering with Thyme Care to provide comprehensive cancer care support for eligible patients.

Thyme Care partners with health plans, employers and risk-bearing providers to assume accountability for enhanced care quality, improved health outcomes, and reduced total cost of care. Through Thyme Care, patients in Florida, Georgia, Nevada, North Carolina, South Carolina, Tennessee and Texas have 24/7 access to a virtual team of oncology-trained clinicians, personalized navigation, and proactive support that helps them manage their diagnosis, stay connected to their care team, and avoid unnecessary hospital visits.

In 2023, Healthcare Innovation interviewed Bobby Green, M.D., president and chief medical officer at Thyme Care, who said that the practices getting experience in value-based care now will benefit down the road.

CenterWell said its agreement with Thyme Care represents a scalable model for improving outcomes in complex specialty conditions such as cancer. Eligible CenterWell and Conviva patients have access to Thyme Care’s suite of services, including:

• Continuous, high-touch patient support: 

  Thyme Care’s virtual team of oncology-trained nurse practitioners, nurses, social workers, and care partners provides 24/7 access to navigation and support. The team helps patients manage symptoms, coordinate appointments, and connect with high-value oncology practices for faster access to care.

• Access to community-based resources and social work support: 

  Thyme Care identifies social and financial barriers to care and connects patients with local resources such as transportation, meal programs, and financial assistance. Its oncology social workers provide specialized emotional and practical support, helping patients manage the challenges of treatment and maintain stability throughout their cancer journey.


• Palliative and urgent care support: 

  Thyme Care provides proactive symptom management to prevent emergency visits and integrates palliative care early in the cancer journey to ensure treatment aligns with each patient’s goals and preferences.